Letter from Abbey Business Banking Team

Recieved Friday March 6th

Basically the letter says that they are investigating 'thouroughly' and the results can take time. Also included is a leaflet which gives the procedure about how to complain abouts the coomplaints team! The title is 'how to complain - we are serious about your complaint'. Mmmmmm, I am suspicious about a complaints function that needs to produce a leaflet on how to complain about the complaints team. I wonder if there is another leaflet titled 'how to complain about the complaining about the complaints team'? I wonder if that team would be 'really serious' about my comlaint. We'll see.