Abbey Business Banking - The start of a time consuming formal complaint

Monday February 9th 2009 3-46pm

Telephoned Abbey Banking Centre to speak to James Gallagher. James was supposed to telephone me on January 27th about our missing CHAPS transfer money but he never rang. He did not telephone and neither did anyone else on the 28th,29th,30th.........and no time since.

So, I decided to telephone him myself! Result - first transferred to another department, I had had come through to the wrong department (they said). Lady in banking department said 'Hold on , I will put you through'. I was put on hold for 3 or 4 minutes before being cut-off completely. This is not the first time it has happened to me. Will try again tomorrow.