Monday 09/02/09 4.40pm
The telephone operator tells me that 'I cannot complain to anybody on the telephone' and instead, I have to write a letter to head office.
So, snail mail it is! It's 2009 and I am writing a letter that will take me time, cause me inconveniance and the price of a stamp because Abbey do not have customer friendly procedures in place. Not to mention that this is an Abbey problem!!!!!!
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